The Patient Financial Counselor (PFC) assists the Patient Accounts Manager by handling patient communications with regards to patient accounts which includes explaining the account to the patient, determining Patient financial responsibility and negotiating and collecting advance deposits for elective procedures, attempting to secure payment, identifying and preparing patient accounts for pre-collection letters, identifying and preparing patient accounts for outsourcing to the collection agency, and enforcing patient collections in accordance with hospital policy. The PFC interfaces and coordinates with the hospital’s patient financial services representatives, ancillary service departments and other hospital departments. The PFC is considered a major communication point with patients and an important determinant of the quality of the hospital’s public relations.
Required Education: AA degree in Business Administration or related field is desirable.
Experience: A combination of collection knowledge (preferably in a hospital or a clinic setting) and patient accounting is required. Customer service experience is helpful but not required.
Knowledge, Skills and Abilities: Microsoft Word and Excel, Medicare/Medi-Cal and private insurance billing process knowledge required.