Provides daily support/mentoring/training to new hires as well as existing staff. Coordinates the operations of Hospital Schedulers, Hospital Receptionists and Hospital / Emergency Department (ED) Patient Access Representatives. Assists in short and long range goals planning recommendations for all patient access areas including: inpatient admissions, scheduling, hospital reception, and hospital/ED patient access. Responsible for monitoring of daily activities and completion of performance metric reports. Ensures collection of patient co-payment, that Advance Beneficiary Notices (ABN’s) are completed and eligibility/patient information is up to date. Responsible for adequate staffing and coverage in all Patient Access areas. Works closely with Patient Financial Services (PFS) and Rural Health Center Patient Access Supervisor on gap analysis, and uniform process adoption. Acts as a liaison between employees, management, and the general public. This position is a working supervisory role.
Required Education: Completion of two years of college or equivalent training.
Experience: Two years’ experience in the medical office/hospital field is required. Leadership experience is preferred.
Knowledge, Skills and Abilities: Ability to act successfully as liaison between the clinic, employees, management, and the general public. Ability to work effectively under stress and communicate effectively in oral and written English. Ability to type 25 wpm and 10-key by touch. Knowledge of alphabetical/numerical filing systems and computer experience required. Ability to work well with the public and hospital departments and handle stressful situations in a calm manner. Ability to work independently with minimal supervision.