The Case Manager is responsible for Care Coordination, Care Transitions, Discharge Planning and Utilization Management throughout the acute care patient experience and for transitional care. The Case Manager works in collaboration with the Provider, Medical Surgical Manager, and bedside RN to assure the timely movement of patients to the appropriate level of care to prevent unnecessary admissions or readmissions, and appropriate acceptance of admissions for post-acute care transitions. The case manager oversees the management of acute and transitional care patient populations across the care continuum with the primary focus to provide high quality, timely, integrated care.
Preferred Education: Current California RN License, BSN and/or MSW, or Public Health Certification
Experience: A minimum of 3 years’ experience in case management or utilization management, or 5 years’ experience as a registered nurse in an acute hospital setting. Experience in case management or quality assurance preferred.
Knowledge, Skills and Abilities: Ability to work independently of others, be self-directed, have good verbal and written communication skills, and have the ability to deal objectively with a wide variety of people and situations. Must be able to effectively communicate with, and promote cooperation and collaboration between individuals including patients/families/caretakers, physicians, nurses and other ancillary partners. Must have excellent time management skills to develop organized work processes with rapidly changing priorities. Ability to promote teamwork and to effectively function in teams. Ability to interact effectively with key internal and external constituents using collaboration, and customer service skills that promote excellence in the patient experience.