RHC Patient Access Representative provides customer-service coverage in the front office of Plumas Rural Health Centers and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, documentation, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Plumas District Hospital’s financial solvency.
Experience: At least 1-3 years of customer service preferred. At least, 1-2 years of experience in a healthcare environment preferred. Experience with database software applications, preferred.
Knowledge, Skills, Abilities: Data entry and the ability to type a minimum of 25 words per minute Microsoft Excel/Word and good mathematical, reading and writing skills, preferred. Superb customer service, teamwork, and conflict resolution skills. Excellent written and oral communication skills are required. Must be able to work with minimal supervision. Efficient time management skills and ability to multi-task. Strong understanding and comfort level with computer systems.