The Chief Nursing Officer (CNO) provides leadership, direction, and administration for the departments of Nursing: ensures compliance with established objectives and the provision of quality health care services, acts in collaboration with the Chief Executive Officer (CEO), and assists the CEO with other administrative functions as assigned. The CNO is responsible for the direction of the hospital’s nursing services and participates as a member of the Senior Management Team; sharing authority and responsibility with other executive managers to assure the provision of quality, cost-efficient healthcare.
The CNO utilizes knowledge of organization policies, procedure and systems to plan, organize, delegate and supervise nursing workflow and day to day operations. The CNO provides operational support and administrative oversight of nursing services and contributes to the fulfillment of the nursing role in the strategic plan. Functions as a staff and patient advocate within an environment of service excellence. Facilitates appropriate stewardship of resources. Maintains compliance with Joint Commission and other certifying/regulatory bodies. The CNO evaluates services and staffing on a regular basis, providing visibility and the opportunity for staff to access them. Provides 24 hour accountability for the department.
Education: Required Bachelor’s degree. Current California RN license, and current CPR and ACLS certifications are required.
Experience: A minimum of five years previous management experience, same level or next lower level in acute health care facility. Demonstrates solid managerial, administrative, scheduling, planning and budgeting skills.
Knowledge: Managerial theory and its utilization in an acute care setting. Principles and methods of supervision and training; basic management skills; problem solving techniques. Hospital established policies quality assurance program, safety, environmental and infection control policies and procedures and Nursing Practice Act of the State of California. Federal and State laws and regulations governing professional aspects of nursing.
Ability To: Plan, organize, supervise and evaluate patient care services. Handle stressful situations, including frequent priority changes and workflow interruptions. Well-developed communication ability, both oral and written. Interpret licensure and accreditation standards. Positively manage change and conflict; apply productive problem solving skills. Establish and maintain effective working relationships with physicians, patients and fellow employees. Keep abreast of developments in area of patient care and acute care. Communicate clearly and concisely, both orally and in writing.